Tracking order

Thank you for shopping at KothaCreek. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide on how to track your Mice, Keyboards, and Controllers once they have been shipped.

Step 1: Locate Your Tracking Number

After your order is processed and shipped, we will send you a shipping confirmation email from [email protected]. This email will contain your unique tracking number and the name of the carrier (e.g., USPS, FedEx, DHL, or a local postal service). Please check your inbox (and spam folder) for this email.

Step 2: Use a Third-Party Tracking Service

While you can always visit the carrier’s official website, we recommend using a reliable third-party tracking platform for a more unified experience. One of the most trusted options is 17TRACK. It supports over 700 carriers worldwide and provides real-time updates in a clean interface.

How to Use 17TRACK:

  1. Go to https://www.17track.net .
  2. Copy your tracking number from the shipping confirmation email.
  3. Paste the tracking number into the search bar on the 17TRACK homepage.
  4. Click the Track button. The system will automatically detect the carrier and display the latest status of your package, including location, transit milestones, and estimated delivery date.

You can also download the 17TRACK mobile app for push notifications on the go.

Step 3: What to Do If Tracking Information Is Not Updating

It is normal for tracking information to take 24–48 hours to appear after the shipping label is created, especially for international orders. If your tracking status has not changed for more than 5 business days, please contact us at [email protected] with your order number and tracking number. Our team will investigate and provide you with an update.

Additional Tips

  • Check the carrier’s website directly: Sometimes the carrier’s own site has more detailed information. For example, if your package is shipped via DHL, visit dhl.com and enter your tracking number there.
  • Save your tracking number: Keep a copy of your tracking number in a safe place until your package is delivered.
  • Delivery issues: If your package shows as delivered but you have not received it, please check with neighbors or your local mailroom first. If it remains missing, email us at [email protected] and we will assist you with a resolution.

We hope this guide helps you stay informed every step of the way. Thank you for choosing KothaCreek for your Mice, Keyboards, and Controllers needs.