Shipping policy

At KothaCreek, we are committed to delivering your Mice, Keyboards, and Controllers in a timely and secure manner. Please review our logistics policy below for details on shipping, processing, and delivery.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed on our website.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods, but we strive to dispatch all items as quickly as possible.

Delivery Time

Standard Shipping typically takes 5–10 business days for delivery, depending on your location. Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs clearance or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the weight of the items in your order. There are no free shipping promotions; all orders are subject to a shipping charge. The exact cost will be displayed before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery via the carrier’s website.

Delivery Address

Please ensure that your shipping address is accurate and complete at the time of purchase. KothaCreek is not responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Items

If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We will assist you in resolving the issue, including filing a claim with the carrier if necessary.

International Shipping

Standard Shipping is available for international orders. Please be aware that customs duties, taxes, and import fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the shipping cost paid at checkout.

Contact Us

If you have any questions about our logistics policy, feel free to reach out to our support team at [email protected]. We are here to help.