Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the continental US. Expedited options are available at checkout. International shipping may take 10–20 business days depending on the destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Please note that customs duties and taxes may apply and are the responsibility of the buyer.
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. To initiate a return, please email us at [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the item.
Are your products covered by a warranty?
Yes, all mice, keyboards, and controllers sold at KothaCreek come with a manufacturer’s warranty. Warranty periods vary by product (typically 1–2 years). Please check the product page for specific warranty details.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on the carrier’s website to monitor your delivery status.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please email [email protected] within 1 hour of placing the order. After that, we cannot guarantee changes.
What if my item arrives damaged or defective?
If your product arrives damaged or defective, please contact us at [email protected] within 48 hours of delivery. Include your order number and photos of the issue, and we will arrange a replacement or refund.
Do you offer bulk or wholesale discounts?
Yes, we offer discounts for bulk purchases. Please email [email protected] with your requirements and quantity, and we will provide a custom quote.
How do I contact customer support?
For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours on business days.