Refund policy
At KothaCreek, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Controllers. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
Refunds are accepted within 30 days from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Products showing signs of wear, damage, or missing components will not qualify for a refund.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Software or digital content (e.g., game codes, downloadable drivers)
- Gift cards or promotional items
- Products marked as "final sale" or "clearance"
Return Process
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions. Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refund Timelines
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please allow additional time for your bank or card issuer to post the credit.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including any return shipping costs.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please email [email protected] for assistance.
Contact Us
For any questions regarding our refund policy, please reach out to our support team at [email protected]. We are here to help.