Privacy policy

At KothaCreek, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our online store and purchase products such as Mice, Keyboards, and Controllers. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This may include:

  • Personal Identifiers: Your name, shipping address, and billing address.
  • Contact Details: Your email address ([email protected] is our contact for inquiries).
  • Payment Information: Payment card details or other payment method data, which are processed securely by our third-party payment processors. We do not store full payment card numbers on our servers.
  • Order History: Details of products you purchase, including Mice, Keyboards, and Controllers.
  • Technical Data: Your IP address, browser type, device information, and browsing behavior on our site (e.g., pages viewed, time spent).

How We Use Your Information

We use your information solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you about your orders, returns, or customer service issues via email ([email protected]).
  • To improve our website, product offerings, and user experience.
  • To comply with legal obligations and prevent fraud.
  • To send you occasional promotional emails about new products or offers, only if you have opted in. You can unsubscribe at any time.

Data Storage and Security

We implement industry-standard security measures to protect your personal information:

  • All data transmitted between your browser and our website is encrypted using SSL/TLS technology.
  • Your personal data is stored on secure servers with restricted access.
  • Payment information is handled by PCI-DSS compliant third-party processors and is not stored on our systems.
  • We regularly review our security practices to safeguard against unauthorized access, alteration, or disclosure.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, order-related data is retained for up to 5 years after your last purchase for accounting and legal compliance. After that, it is securely deleted or anonymized.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our business, such as:

  • Payment processors (e.g., Stripe, PayPal) for transaction handling.
  • Shipping carriers (e.g., FedEx, UPS) for order delivery.
  • Analytics providers (e.g., Google Analytics) to understand site usage.

These third parties are contractually obligated to protect your data and use it only for the services they provide to us.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, subject to legal obligations.
  • Objection: Object to the processing of your data for marketing purposes.
  • Data Portability: Request a transfer of your data in a machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. We use:

  • Essential Cookies: Required for the website to function (e.g., shopping cart functionality).
  • Analytics Cookies: To understand how visitors use our site and improve performance.
  • Marketing Cookies: To show relevant product recommendations (only with your consent).

By continuing to use our site, you consent to the use of cookies as described. You can withdraw consent at any time by adjusting your browser settings.

International Data Transfers

As we serve customers globally, your personal data may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws, including using Standard Contractual Clauses or other lawful mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

We are committed to addressing your inquiries promptly and transparently.